We are an online company, and can respond to product questions and order inquiries through email as most questions require looking up the answer. Also, the noise of the machinery we use while in operation makes it almost impossible to carry on a phone conversation. Addendum: Due to shop expansion, now all secretaries currently work from home on company laptops; therefore phoning the shop will probably not reach the person required to answer your question. Please email us at: WE ROUTINELY END UP IN SPAM FOLDERS. IF WE DON'T ANSWER RIGHT AWAY CHECK IT. stonekeep@valornet.com WE ROUTINELY END UP IN SPAM FOLDERS. IF WE DON'T ANSWER RIGHT AWAY CHECK IT. If for some reason you absolutely need to reach the shop, the number is 936-655-4797. We can't hear it ring, but there is a machine to answer it, and we check it regularly in case one of the employees families are trying to reach them. I put it on here because people like to see a phone number... but I must reiterate, if you are calling for an order question, the people who can answer order questions, etc. do so through email and no longer work at the shop location.